OUTSOURCED IT HELPDESK
We are more than your average IT provider; we are your standard gold supplier with the expertise and professional resources to manage your IT at every level.
Flexibility is the name of the game, so we have designed a range of support packages including first, second and third-line response and one-off recovery project assistance.
Offsetting your IT management can relinquish the internal time spent on training and developing a support team. Outsourcing has too many benefits to list, however, the swift resolution of issues and continuous cyber protection are amongst the topped ranked.
Most common IT issues are resolved within minutes when managed by a professional provider, compared to employees attempting to self-manage common issues.
If you’re looking for professional fuss-free IT support, Cloudavance Limited should be your first choice.
Our portfolio
• First, Second & Third-line Response
• Outsourced & In-house IT Helpdesks
• Software Support Desks
• Cyber Security Monitoring
• Cloud Based Helpdesks
• Self-Hosted Helpdesks
• Enterprise Helpdesks
• Continuity Management
• Emergency Responders
• Bi-lingual Support
CYBER SECURITY
IT Security is constantly evolving, so remaining one step ahead of potential threats is a constant challenge. Our outsourced cyber security services can provide that extra layer of protection against the unknown and will function as the backbone of your business activities.
Our cyber security services can complement existing IT activities, or be purchased as a standalone service, from professionals you can trust.
Data transmission has exponentially increased and has created the perfect environment for cybercriminals, so it is no wonder that data breaches are on the rise. As technology advances so do the tactics used by those trying to penetrate a business, attempts which are commonly seen through malware, distributed denial-of-service (DDoS) and phishing scams.
So advanced are some of the psychological methods used, threats can be a continuous issue for departments to manage. We implement real-time monitoring software to stay a step ahead of those that pose a disruption to your business.
Our portfolio
• 24/7/365 Cyber Security Desk
• Managed Detection & Response
• Managed Firewalls & Internet Connections
• Endpoint Detection and Response
• Dark Web Monitoring
• Device & Software Security
• Data Access Control Management
• Anti-Virus & Main Defence
• Cyber Security Training
• Microsoft 365 Security Monitoring
• Security Governance & Compliance
• Penetration & Vulnerability Testing
VOIP INSTALLATION
Voice Over Internet Protocol (VoIP) is a useful technology that permits companies to make calls via the Internet, though it should not be confused with conventional landlines. VoIP differentiates itself as it converts the same signals digitally through the internet using copper wire or optic fibre connections.
VoIP adoption is becoming customary practice, especially as traditional landline usage declines. VoIP provides distinctive improvements in call quality and delivers a range of features from call recording, conferencing and call forwarding capabilities that are essential for multi-site premisses.
Not only will a contemporary and professional installed VoIP system deliver global communication abilities, but it will dissipate constraints of limited carrier minutes, in exchange for bandwidth transmission speed.
Our portfolio
• VoIP Installation Planning
• Infrastructure Management
• Network & Patching Management
• VoIP Call Management Training
• Set-up & Maintenance Support
VIRTUAL DESKTOPS
We implement and manage a variety of virtual desktop packages to support companies looking to install between 1 and 100 desktops. This flexibility allows companies to connect to a cost-effective solution that is fully hosted with the option to add additional desktops on request.
Our solutions are a great option for companies who do not wish to implement desktop infrastructure and would rather adopt virtualised infrastructure from a third-party provider. Each desktop solution can be scaled as your business develops and can be reduced if business requirements take a downturn.
Our tailored virtual desktop packages provide rigorous resilience and reliability that can be trusted to ensure security is never compromised.
Our IT specialists can guarantee execution and alignment in design aspects and architecture that reflects the requirements of a company and enables them to reap the benefits of virtual capabilities whilst retaining control over specific compliance and IT.
Desktop as a Service (DaaS), connecting your people from anywhere in the world and at any time.
Web Browser - Mac, or Windows Desktop – iOS, or Android.
OFFICE 365
Every business would benefit from working with Office 365, a trusted subscription-based software package developed by Microsoft. Office applications can facilitate smarter business practices through improved efficiencies and connectivity, thus reducing onsite infrastructure costs.
Incorporating Cloud storage and desktop bundles, Office 365 enables improved usability and security via Microsoft’s reliable data centres.
If you’re wondering how adopting Office applications would impact business disruption, we have streamlined the migration process and incorporated long term maintenance support for a full house service. We keep downtime to a minimum, so you can focus on the business activities that matter the most.
Our comprehensive services ensure you always have use of the latest Office versions and benefit from all that Cloud-based services have to offer.
scription-based or pay as you go services, our specialists can advise on the most suitable packages.
DATABASE DEVELOPMENT
Our customized business applications provide consistent service delivery and agility for both Windows & Mac. Many of our clients depend on the quality and performance of our database applications, so we are continuously strengthening our service by adopting emerging DevOps technologies and tools to achieve outcomes that are delivered on time and within budget.
Our specialists focus on delivering intelligent solutions that skilfully shelves your data within a secure and trusted environment via other data sources to avoid physical input.
We have developed databases for hundreds of clients who wish to swiftly share information and eradicate manual processes for improved productivity, whether that’s through inventory or customer databases.
Software customization is convenient to enrich your data management through functional software that tracks performance and digital output.
Our portfolio
• Database Consulting
• Customer Database Software
• Customized Database Software
• Marketing database software
• Inventory Database Software
• Membership Database Software
• Product & Equipment Database Software
• Employee database Software
• HR & Recruitment Database Software
• Database Software Maintenance
NETWORK SUPPORT
The design and efficiency of a company’s network should be classified as the backbone of its IT infrastructure and dictates the speed an IT department can respond to issues.
Network failure is common, whether it’s due to faulty software patches or the mismanagement of devices. Network downtime can be a critical business issue that results in loss of profit and custom.
Our reliable and forward-thinking network support desks can provide round the clock coverage, bringing your systems back up to speed in no time.
Our specialists have built hundreds of networks ranging in complexity for clients that have sought improvements in their network technology and communication systems. We aim to align business assets, applications and people to ensure proficient connectivity is achieved.
We also provide leading corporate network consulting that adapts as a company evolves. We work with you to advise on all networking aspects, from fibre channel switches to wireless access pointing, ensuring you are a digitally connected company from concept design to final deployment.
Our portfolio
• Onsite & Remote Support Desks
• Network Monitoring
• Network Consulting
• Network Documentation
• Network Penetration Testing
• Network Patching
• Network Management Software
• Server Management
• Data Storage
• Network Design
• Configuration Management
DISASTER RECOVERY
Disaster recovery is an integral process a business must strategically plan to prevent data loss and minimise downtime should a disaster occur, whether that is man-made or an act of force majeure.
Although it is impossible to prevent all potential threats, a functional disaster recovery plan will ensure your operational risk is minimised and you are prepared to the best of your ability.
Our tailored disaster recovery services function as a security net to recover business-critical information that gets your applications back online, swiftly.
It is important not to lose sight of the broader recovery points, those outsides of the critical aspects, such as communicating your SLAs to customers, so they understand precisely how you plan to protect their data. We help our clients explore potential disaster scenarios and define priorities and their remedies.
Our portfolio
• Disaster Recovery Consulting
• Disaster Management Strategies
• Data Storage Options
• Scenario Planning
• SLA Development
• Disaster Recovery Helpdesks
• Data Management Compliance
• Threat Monitoring
• Data Security
• Risk Management
• Vulnerability Testing